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02  /  Voice & call flows

Voice & call flows for Australian business

Phone menus, forwarding, conferencing, recording, screening and AI voice agents that answer when you cannot.

[ 02.1 / SEE IT WORKING ]

What this looks like in practice

A worked example from the most common build in this line.

Live example Missed call, recovered
  • 14:02Call from +61 4** *** 219 rings out. Everyone is on a roof.
  • 14:02Number checked: mobile, not a known spam range.
  • 14:02SMS out: “Sorry we missed you, it’s Dan at Coastline.”
  • 14:03Reply: “hot water system leaking, can someone come today”
  • 14:03Dan paged. Job drafted with the transcript attached.
  • 14:04Booked. Nobody touched a phone.
[ 02.2 / THE CASE ]

Why businesses buy this

And the failure modes we design around, stated up front.

[ WHY IT PAYS ]

The case for it

A missed call is a lost job. Call automation makes the phone behave predictably: it routes, screens, records and follows up without a receptionist sitting on it.

  • Every call answered, routed or captured as a voicemail with a text follow-up
  • After-hours coverage without paying for after-hours staff
  • Call recordings and transcripts attached to the right customer
[ WHAT TO WATCH ]

Where it goes wrong

Call recording consent rules differ by state. We configure an announcement, a retention window and a deletion policy so the recordings are usable and lawful.

Built on: Twilio Programmable Voice with TwiML call flows, a small web service for the routing logic, and your existing numbers ported or forwarded.

[ 02.3 / THE BUILDS ]

All 22 builds in this line

Each one is priced on its own page and can be added to a scope without contacting us.

[ VOICE & CALL FLOWS ]

Add an MP3 to a Phone Call

The content of an interaction is captured, stored against the customer, and turned into a follow-up action...

Capture and follow-updotnet
[ VOICE & CALL FLOWS ]

AI Phone Agent with Twilio Conversation Relay

A speech pipeline sits on the call: audio in, transcription, a language model deciding what to say, speech back...

Conversational AIjavascriptpythonphp
[ VOICE & CALL FLOWS ]

Block Spam Calls

Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...

Call routing and screeningphppythondotnet
[ VOICE & CALL FLOWS ]

Broadcast Voice Notifications

Something happens in one of your systems and the right person hears about it within seconds, on the channel...

Event notificationjavascript
[ VOICE & CALL FLOWS ]

Build a Phone Menu (IVR)

Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...

Call routing and screeningdotnetjavascriptphp
[ VOICE & CALL FLOWS ]

Call Forwarding

Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...

Call routing and screeningjavascript
[ VOICE & CALL FLOWS ]

Call forwarding with Caller ID

Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...

Call routing and screeningjavascript
[ VOICE & CALL FLOWS ]

Call Forwarding with Voicemail

Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...

Call routing and screeningphpgojavascript
[ VOICE & CALL FLOWS ]

Conference Line with Phone Verification

A code, push or cryptographic challenge is issued to a channel the customer controls, then checked with strict...

Identity assurancejavascript
[ VOICE & CALL FLOWS ]

Gated Conference Line

Participants join a room or bridge through a link or a number, with access control, identity and an optional...

Live sessionsjavascript
[ VOICE & CALL FLOWS ]

Inbound Telephony Voice Agent with Deepgram

A speech pipeline sits on the call: audio in, transcription, a language model deciding what to say, speech back...

Conversational AIpython
[ VOICE & CALL FLOWS ]

Interactive Routing using Studio

Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...

Call routing and screeningjavascript
[ VOICE & CALL FLOWS ]

Open Conference Line

Participants join a room or bridge through a link or a number, with access control, identity and an optional...

Live sessionsjavascript
[ VOICE & CALL FLOWS ]

Outbound Telephony Voice Agent with Deepgram

A speech pipeline sits on the call: audio in, transcription, a language model deciding what to say, speech back...

Conversational AIpython
[ VOICE & CALL FLOWS ]

PIN-protected Conference Line

Participants join a room or bridge through a link or a number, with access control, identity and an optional...

Live sessionsjavascript
[ VOICE & CALL FLOWS ]

Process Payments via Phone Call

A communication event triggers a money or fulfilment event, or the reverse, with the two systems reconciled so...

Payments and fulfilmentjavascript
[ VOICE & CALL FLOWS ]

Rapid Response Broadcasting Kit

A list is maintained with real consent, a message is sent to many at once, and replies come back to one place...

Broadcast and subscriptionsjavarubydotnet
[ VOICE & CALL FLOWS ]

Real-time AI Voice Assistant with OpenAI's Realtime API

A speech pipeline sits on the call: audio in, transcription, a language model deciding what to say, speech back...

Conversational AIjavascriptpython
[ VOICE & CALL FLOWS ]

Reject Calls with Blocklist

Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...

Call routing and screeningjavascript
[ VOICE & CALL FLOWS ]

Review Rewards App

A communication event triggers a money or fulfilment event, or the reverse, with the two systems reconciled so...

Payments and fulfilmentgo
[ VOICE & CALL FLOWS ]

Voice Auto-response

Inbound messages are matched against intents, answered where the answer is known, and handed to a person the...

Automated conversationjavascript
[ VOICE & CALL FLOWS ]

Voice Recording w/ Follow Up Text

The content of an interaction is captured, stored against the customer, and turned into a follow-up action...

Capture and follow-upjavapythonphp
[ 02.4 / QUESTIONS ]

Common questions

The ones that come up before every build in this line.

What does voice & call flows cost?

Builds in this line start at from $2,500 fixed price, and running them is from $390/mo plus platform usage billed at cost. You can price a specific build on the instant scope page without talking to anyone.

What is it actually built on?

Twilio Programmable Voice with TwiML call flows, a small web service for the routing logic, and your existing numbers ported or forwarded.

What usually goes wrong with this?

Call recording consent rules differ by state. We configure an announcement, a retention window and a deletion policy so the recordings are usable and lawful.

How many of these builds are there?

22 in this line right now, and the list grows as we build things worth reusing. Every one is priced and documented on its own page.

Know which one you need?

Price it yourself in a minute. No form, no email address, no call.