Voice & call flows for Australian business
Phone menus, forwarding, conferencing, recording, screening and AI voice agents that answer when you cannot.
What this looks like in practice
A worked example from the most common build in this line.
- 14:02Call from +61 4** *** 219 rings out. Everyone is on a roof.
- 14:02Number checked: mobile, not a known spam range.
- 14:02SMS out: “Sorry we missed you, it’s Dan at Coastline.”
- 14:03Reply: “hot water system leaking, can someone come today”
- 14:03Dan paged. Job drafted with the transcript attached.
- 14:04Booked. Nobody touched a phone.
Why businesses buy this
And the failure modes we design around, stated up front.
The case for it
A missed call is a lost job. Call automation makes the phone behave predictably: it routes, screens, records and follows up without a receptionist sitting on it.
- Every call answered, routed or captured as a voicemail with a text follow-up
- After-hours coverage without paying for after-hours staff
- Call recordings and transcripts attached to the right customer
Where it goes wrong
Call recording consent rules differ by state. We configure an announcement, a retention window and a deletion policy so the recordings are usable and lawful.
Built on: Twilio Programmable Voice with TwiML call flows, a small web service for the routing logic, and your existing numbers ported or forwarded.
All 22 builds in this line
Each one is priced on its own page and can be added to a scope without contacting us.
Add an MP3 to a Phone Call
The content of an interaction is captured, stored against the customer, and turned into a follow-up action...
AI Phone Agent with Twilio Conversation Relay
A speech pipeline sits on the call: audio in, transcription, a language model deciding what to say, speech back...
Block Spam Calls
Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...
Broadcast Voice Notifications
Something happens in one of your systems and the right person hears about it within seconds, on the channel...
Build a Phone Menu (IVR)
Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...
Call Forwarding
Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...
Call forwarding with Caller ID
Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...
Call Forwarding with Voicemail
Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...
Conference Line with Phone Verification
A code, push or cryptographic challenge is issued to a channel the customer controls, then checked with strict...
Gated Conference Line
Participants join a room or bridge through a link or a number, with access control, identity and an optional...
Inbound Telephony Voice Agent with Deepgram
A speech pipeline sits on the call: audio in, transcription, a language model deciding what to say, speech back...
Interactive Routing using Studio
Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...
Open Conference Line
Participants join a room or bridge through a link or a number, with access control, identity and an optional...
Outbound Telephony Voice Agent with Deepgram
A speech pipeline sits on the call: audio in, transcription, a language model deciding what to say, speech back...
PIN-protected Conference Line
Participants join a room or bridge through a link or a number, with access control, identity and an optional...
Process Payments via Phone Call
A communication event triggers a money or fulfilment event, or the reverse, with the two systems reconciled so...
Rapid Response Broadcasting Kit
A list is maintained with real consent, a message is sent to many at once, and replies come back to one place...
Real-time AI Voice Assistant with OpenAI's Realtime API
A speech pipeline sits on the call: audio in, transcription, a language model deciding what to say, speech back...
Reject Calls with Blocklist
Inbound traffic is inspected, scored and sent somewhere deliberate: a person, a menu, a voicemail, or nowhere...
Review Rewards App
A communication event triggers a money or fulfilment event, or the reverse, with the two systems reconciled so...
Voice Auto-response
Inbound messages are matched against intents, answered where the answer is known, and handed to a person the...
Voice Recording w/ Follow Up Text
The content of an interaction is captured, stored against the customer, and turned into a follow-up action...
Common questions
The ones that come up before every build in this line.
What does voice & call flows cost?
Builds in this line start at ~$2,500 fixed price, and running them is ~$390/mo plus platform usage billed at cost. You can price a specific build on the instant scope page without talking to anyone.
What is it actually built on?
Twilio Programmable Voice with TwiML call flows, a small web service for the routing logic, and your existing numbers ported or forwarded.
What usually goes wrong with this?
Call recording consent rules differ by state. We configure an announcement, a retention window and a deletion policy so the recordings are usable and lawful.
How many of these builds are there?
22 in this line right now, and the list grows as we build things worth reusing. Every one is priced and documented on its own page.
Know which one you need?
Price it yourself in a minute. No form, no email address, no call.