Preset and Auto-Responses in Flex, built on a proven open-source foundation and adapted to how your business already works.
A worked example of exactly what this build does once it is live in your business.
Inbound messages are matched against intents, answered where the answer is known, and handed to a person the moment they are not.
The terms are the same whether you spend two thousand dollars with us or twenty.
Quoted before we start, naming what it does and what it will not do. It does not move unless you change the scope in writing.
You sign off on real output from your own cases, not a demo video. If it does not convince you, it does not go live.
Accounts, numbers, data, repository. Nothing switches off if you stop working with us, and there is no migration to negotiate.
Anything that does not behave the way we said it would gets fixed at our cost for the first 30 days, whether or not you take the managed plan.
The whole build, on one page. No line item appears later that is not here.
| Product line | Contact centre |
|---|---|
| Implementation pattern | Automated conversation |
| Best fit | teams of five or more answering calls and messages all day |
| Runtimes available | javascript |
| Foundation | Open-source reference implementation, maintained by Twilio itself, which is the strongest signal a sample will still work next year — javascript |
| Platform services | Twilio Flex with custom plugins, single sign-on, and integrations into your CRM. |
| Typical build | About one week to a staging number, then live monitoring before sign-off |
| Build price | from $2,500 fixed scope |
| Run price | from $390/mo managed, platform usage billed at cost |
| Compliance handled | Consent capture, sender identification, automatic opt-out, logging and retention |
Same pattern or same product line.
Inbound messages are matched against intents, answered where the answer is known, and handed to a person the...
Inbound messages are matched against intents, answered where the answer is known, and handed to a person the...
Inbound messages are matched against intents, answered where the answer is known, and handed to a person the...
Fixed-price scope, about a week to a working staging number, and we run it afterwards if you want.