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08  /  Unified conversations

Conversations API Sample Application and UI Kit

Conversations API Sample Application and UI Kit, built on a proven open-source foundation and adapted to how your business already works.

[ 08.d / SEE IT WORKING ]

This is the outcome, not a promise of one

A worked example of exactly what this build does once it is live in your business.

Live example How it runs
  • TriggerThe event happens in a system you already use.
  • RulesYour rules decide what should happen, not a default.
  • ActionThe work is done, in your name and your wording.
  • RecordLogged, so you can prove what happened.
[ WHAT YOU GET ]

Outcomes

  • One history per customer regardless of channel
  • Handover between staff without re-reading a phone
  • A searchable record when a dispute comes up
[ HOW IT WORKS ]

Custom build

A focused service handles the events, the state and the failure cases, and stays small enough to reason about.

  1. Write down the current manual process, step by step
  2. Automate the highest-volume step first
  3. Instrument it so you can prove it worked
  4. Widen the scope only once the first step is boring
[ 08.g / WHAT YOU ARE BUYING ]

Four things that are true of every build

The terms are the same whether you spend two thousand dollars with us or twenty.

[ 01 ]

A fixed price

Quoted before we start, naming what it does and what it will not do. It does not move unless you change the scope in writing.

[ 02 ]

Proof before launch

You sign off on real output from your own cases, not a demo video. If it does not convince you, it does not go live.

[ 03 ]

Everything in your name

Accounts, numbers, data, repository. Nothing switches off if you stop working with us, and there is no migration to negotiate.

[ 04 ]

30 days of fixes free

Anything that does not behave the way we said it would gets fixed at our cost for the first 30 days, whether or not you take the managed plan.

[ 08.s / SPECIFICATION ]

What is in the box

The whole build, on one page. No line item appears later that is not here.

Product lineUnified conversations
Implementation patternCustom build
Best fitsupport teams handling the same customer on several channels
Runtimes availableswift, javascript, kotlin
FoundationOpen-source reference implementation, maintained by Twilio itself, which is the strongest signal a sample will still work next year — swift · javascript · kotlin
Platform servicesTwilio Conversations for the threading, a web or mobile client, and connectors into your existing systems.
Typical buildAbout one week to a staging number, then live monitoring before sign-off
Build pricefrom $2,500 fixed scope
Run pricefrom $390/mo managed, platform usage billed at cost
Compliance handledConsent capture, sender identification, automatic opt-out, logging and retention
[ 08.r / RELATED ]

Related builds

Same pattern or same product line.

Get this built for your business

Fixed-price scope, about a week to a working staging number, and we run it afterwards if you want.