Packaged voice agents are quick and genuinely good. The question is what happens in year two, when the per-minute price changes or you want the agent to do something the product does not do.
Every row is something we have actually been asked in a scoping call.
| Packaged vendor product | Betr Agency | |
|---|---|---|
| Time to first call | Days. That is the real advantage. | Two to four weeks including tuning on our own line first |
| Per-minute cost | Set by the vendor and revisable by them | Model and telephony at cost; the framework itself is free |
| Licence of the core | Proprietary | Apache-2.0 for LiveKit Agents, open source for Pipecat |
| Changing telephony provider | Usually means changing product | Portable. The agent moves; your number stays. |
| Custom behaviour | What the product exposes | Whatever you can specify, since the pipeline is yours |
| Where your call data sits | The vendor's infrastructure | Infrastructure you control |
| Who fixes a bad call | A support ticket | Us, against transcripts we can read line by line |
| Sensible when | You want to test whether voice AI works for you at all | You have decided it does and want it to be an asset |
A comparison page that never recommends the alternative is an advertisement, not a comparison.
If two of those are true of you, do that instead. We would rather tell you now than take a deposit for something that will not pay for itself.
If two of those are true, the build usually pays for itself inside a year. You can check that yourself on the instant scope page.
Priced on the page, and you can add them to a scope without talking to anyone.
Audio streams into transcription, a bounded language model decides what to say next, speech comes back, and the...
Audio streams into transcription, a bounded language model decides what to say next, speech comes back, and the...
Documents and photos come in, structured fields come out, and anything the model is not confident about is...
Price the build yourself first. If the number does not work, you have saved us both a call.